Software Update and Trial

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Software Download

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Nugens CamSwitcherPro Windows Os
Compatible with all Nugens cameras
Nugens CamSwitcherPro Mac Os
Compatible with all Nugens cameras

Manual Download

+ PCs

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Nugens Cube Mini-PC User's Manual (Chinese/English)
Nugens Mini-PC User's Manual
Nugens ND-A24P 24" All-in-ONE PC User's Manual (Chinese/English)
Nugens ND-24E 24 LED Display Monitor User's Manual
Nugens ND-24T 24 LED Touch Screen Monitor
Nugens NW-200TR HDMI Wireless Extender User's Manual
Nugens NW-200TR HDMI Wireless Extender User's Manual 2023
Smartscheduler 55” Standee Quick Installation Guide

+ Cameras

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Nugens VCM200 2022 User's Manual
Nugens VCM200 User's Manual
Nugens VC300 User's Manual
Nugens VCA600 User's Manual
Nugens VCP1 User's Manual
Nugens VCM1000 User's Manual
Nugens VCM3X User's Manual
Nugens VCM20A User's Manual (Chinese/English)
Nugens V500 Visualizer Manual

+ Speakerphones

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Nugens VX100 User's Manual
Nugens VX100 PLUS User's Manual
Nugens VX200 User's Manual
Nugens VX200 PLUS User's Manual
Nugens VX300 User's Manual

+ Accessories

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Nugens 13-in-1 USB-C Multimedia Hub User's Manual
Nugens MK-N1 NuRemote AirMouse2 User's Manual (Chinese/English)
Nugens MK-618C User's Manual
Nugens MK-B100-V2 User's Manual
Nugens MK-B100 User's Manual

+ Technology Lifestyle

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Nugens 30-Port USB Smart Charger Station English Manual
Nugens UVC-100 Dual-Mode UVC Transformer Sterilizer English Manual
Nugens NuTag AirBox Item Tracker English Manual

+ Software

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Nugens CamSwitcherPro User's Manual
Nugens Visualizer Software User's Manual

Congratulations on your purchase of Nugens products. To ensure a satisfactory service, Nugens Technology promises to implement the following after-sales services. Please read below terms and limitations to retain Warranty Plan described in this document.

Two-year Warranty Protection

1. Nugens promises warranty protection, material and structure perfection started from the delivery date within two years. Warranty does not apply to damage caused by accident and intention. Warranty exceeds Two-year Limitation is subject to charging additional cost by Nugens Technology.

2. Within Two-year Warranty Protection, Nugens has the right to require returning products and handling time after receiving returns.

3. Warranty protection covers machine and its major parts; does not apply to peripherals which include USB cable, HDMI cable and VGA cable.

4. Please keep original Nugens product box. While returning products, please pack with original Nugens product box and apply shock and wet resistance in the shipping process.

5. Nugens is authorized to remove warranty protection from the product damaged in shipping process.

6. Customers are subject to paying shipping fee for returning product. Nugens will be responsible for repairing, cost and return to customers after products is confirmed to fall under repairing policy and judgement.

7. Warranty protection does not contain all sorts of damage circumstances. If your circumstances are not protected by Nugens warranty policy, Nugens will inform; customers will need to decide whether proceed repairing or retreat.

8. Please reply to Nugens within 7 days after Nugens has sent the repair quotation. After 7 days, Nugens will return the goods in unrepaired condition.

9. After 30 days of the notice is taken from Nugens to the customer, Nugens will not be held responsible for the storage of the uncollected goods if the customer refuses to take back the goods or refuses to receive goods from the courier. Nugens shall have the right to dispose of the repaired or unrepaired goods, and use the proceeds to offset the repair and storage costs.

10. After repairing complete, Nugens is authozied to manage shipping process.

11. After receiving products, please test immediately. If there is spotted damages, you are authorized not to pick up from forwarder, please contact us immediately if you find damages right after your receives products. Nugens is authorized to reject your objection if a delay to reporting damages.

12. If returning product is discontinued or unable for repair, Nugens is authorized to find substitute or alternatives for customers under their mutual consent.


Below information is excluded from warranty protection

1. Warranty protection label removed or unidentifiable.

2. Operation and care is not correspondent with instruction described in user manual.

3. Third-party repairing, upgrading, re-assemble and dismantling of Nugens machine.

4. Unpredictable accidents or disasters causing damages to Nugens products.

5. Intend action to damage Nugens products caused by human or living creatures.


For any inquiry, please contact

Nugens should have the final say when it comes to debating and interpretation within this document.

Contact Us

Nugens Technology Co. Ltd.


  Whatsapp: +8860902320058

Product Repair Service/RMA (Click to download RMA Form)